Vyga, the largest outsourced web hosting support & service provider, has rolled out their “Remote Infrastructure Management Services”.
The Remote Infrastructure Management service model(RIMsm) offers customers an “one stop shop” for all their IT infrastructure management and customer care needs. RIMsm features round the clock e-mail, helpdesk, chat & phone support services, along with IT infrastructure provisioning/management, proactive and reactive server monitoring; and lots more…
The highlight of RIMsm, apart from it being a complete solution, is the
level of customization a customer gets within this service model. RIMsm
enables you to map its service deliverables against a standard set of
acceptable service levels. Customer sets these service levels and the
RIM team is built around such custom requirements specified by each
customer. In short, RIMsm delivers results that a customer needs, at a service level he specifies!
RIMsm model suits small, medium and large enterprises, in need of IT
infrastructure management, product support or customer care services.
Some of the highlights of RIMsm are:=> 24×7 e-mail, helpdesk, chat & phone support
=> Infrastructure provisioning and management
=> Customized service levels
=> Proactive and reactive server monitoring
=> Dedicated manager and QA to oversee operations
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